Frequently Asked Questions
Everything you need to know about our legendary London bagels.
Do you offer nationwide delivery for your bagels?
Yes, we ship our world-famous bagels and salt beef kits across the UK. Orders are typically dispatched via overnight courier to ensure maximum freshness upon arrival.
Can I freeze the bagels if I don't eat them right away?
Absolutely. Our bagels freeze exceptionally well. We recommend slicing them before freezing and storing them in an airtight bag for up to three months.
How should I reheat my salt beef and bagels?
For the best experience, steam the salt beef until tender and lightly toast the bagels. Detailed reheating instructions are included in every delivery box.
Are your bagels suitable for vegans or those with allergies?
Our traditional boiled bagels are vegan-friendly. However, they are produced in a bakery that handles nuts, sesame seeds, and mustard, so we cannot guarantee a nut-free environment.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. If there is an issue with your order or damage during transit, please contact our support team within 24 hours of delivery.
Is the Brick Lane shop still open 24/7?
Yes, our physical location on Brick Lane remains open 24 hours a day, 7 days a week, just as it has been since 1974.