Returns & Exchanges
Due to the perishable nature of our freshly baked bagels and goods, we are unable to accept returns once an order has been delivered. If your order is damaged or incorrect upon arrival, please contact our customer support team within 24 hours for a resolution.
Inspect Your Order
Upon receiving your delivery, please immediately check all items for any signs of damage or incorrect quantities compared to your receipt.
Document Issues
If there is a problem with your order, take clear photographs of the product and the packaging to help our team assess the situation.
Contact Support
Email our customer service team with your order number and the documentation of the issue within 24 hours of delivery.
Resolution Process
Our team will review your claim and, if approved, will provide a replacement, a store credit, or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing